buybrand Store Return & Refund Policy

Return Window

At buybrand Store, we want you to feel confident about every purchase. You may return eligible items within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Items that cannot be returned:

• Final sale merchandise (clearly identified as final sale at checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Merchandise damaged through customer misuse, improper storage, or failure to follow the product's handling instructions
• Returns received after the 30-day window without prior written authorization from buybrand Store support

How to Initiate a Return

1. Send an email to [email protected] including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our support team will review your submission and, within one business day, provide a valid Return Merchandise Authorization (RMA) number together with return shipping instructions where applicable.
3. Carefully pack the item(s) to protect against transit damage, and write the assigned RMA number clearly on the outside of the shipping box. Never write directly on the original product packaging.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined or substantially delayed in processing. buybrand Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once buybrand Store receives and inspects an approved return, the refund is issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic evidence was provided upfront, refunds are issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines.

Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). buybrand Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

If your order arrives damaged, includes the wrong item, or does not match its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will promptly arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

The customer bears standard return shipping costs unless the item is defective, was damaged in transit, or the issue stems from an error by buybrand Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a buybrand Store error — including incorrect items, shipping damage, or items defective on arrival — we cover 100% of return shipping costs, with no deduction from your refund.